# Account and security Profile, e-mail, password, two-step verification, backup codes, signing out and deleting your account. Source: https://fivedash.fivex.gg/docs/en/dashboard/account-and-security Your account is personal and applies to every organization you belong to. Here you change how you appear to your team, change your e-mail and password, turn on two-step verification and, if needed, delete the account. Since the account gives access to real cities' bots, stores and money, it's worth turning on the authenticator app. ## Before you start * Everything lives in the settings window, **Account** group: **Settings → Profile** and **Settings → Security**. Or through the account menu (your picture, at the bottom of the module bar) → **Profile** / **Security**. * Accounts created with **Continue with Discord** have no password. Several actions ask for the password to confirm it's you, so create one in **Security → Create password**. ## Profile In **Settings → Profile** (how you appear to your team in the dashboard): | Group | Field | What it does | Rules | | --------------- | ------------------ | ------------------------------------------------------------------------------------------------- | ---------------------------------------------------------- | | **Account** | **Photo** | Shown in the dashboard and in your team's activity. **Change profile photo** or **Use initials**. | PNG, JPG or WebP | | **Account** | **Name** | How your team sees you | 2 to 64 characters | | **Account** | **Discord** | Optional. Shown on your profile. | 2 to 32 characters: lowercase letters, numbers, `_` or `.` | | **Language** | **Language** | The dashboard's language for you. It doesn't change what your team sees. Applies right away. | Português (Brasil) or English | | **Session** | **Sign out** | Ends the session in this browser. **Sign out** button. | | | **Danger zone** | **Delete account** | Schedules your account's deletion (see below) | | Changed your photo, name or Discord? Use **Save** in the **You have unsaved changes** bar, or **Discard**. ## Security In **Settings → Security** (your account's e-mail, password and two-step verification): | Group | Item | Button | What it does | | ------------------------- | ---------------------------------------- | ------------------------------------------ | ----------------------------------------------------------------------------------- | | **Sign-in details** | **E-mail** | **Change e-mail** | Changes your sign-in e-mail | | **Sign-in details** | **Password** | **Change password** or **Create password** | Changes the password, or creates one for accounts that sign in with Discord | | **Two-step verification** | **Authenticator app** (**On** / **Off**) | **Turn on** or **Turn off** | Asks for a code from your app after the password when signing in | | **Two-step verification** | **Backup codes** | **Generate new codes** | Use them to sign in if you lose your phone. Generating new ones voids the old ones. | ### Change your e-mail ### Start the change Click **Change e-mail**. Confirm with your password (and the app code, if two-step verification is on). ### Enter the new e-mail In **New e-mail**, type the new address. We send a code to it. ### Confirm the code In **Confirm your new e-mail**, enter the 6-digit code (valid for 5 minutes) and click **Confirm**. ### Done **E-mail changed** shows: you now sign in with the new e-mail. We let your previous address know. > The change only applies once you confirm the code. If the new e-mail already belongs to another account, you see **This e-mail is already used by another account.** ### Change your password ### Open the change Click **Change password**. ### Fill it in Enter the **Current password**, the **New password** and **Confirm new password**. If two-step verification is on, also enter the app code. ### Choose whether to sign out other devices Turn on **Sign out of other devices** if you want: anyone using your old password loses access right away. ### Save Click **Save new password**. **Password changed** shows and we send a notice to your e-mail. | Message | Why | | --------------------------------------------------- | ------------------------------------------------------------- | | **Wrong current password.** | The current password doesn't match | | **Pick a password different from the current one.** | The new one is the same as the current one | | **Choose a stronger password.** | The new password didn't reach **Good** (minimum 8 characters) | ### Turn on two-step verification ### Confirm with your password Under **Authenticator app**, click **Turn on**. In **Turn on two-step verification**, enter your password. ### Connect the app In **Connect your authenticator app**, scan the QR code with Google Authenticator, Authy, 1Password or any app you like. **Can't scan it?** shows the key to type in (**Copy key**) or **Open in authenticator app** on your phone. ### Enter the app's code In **6-digit code from the app**, enter the code shown in the app. ### Save your backup codes In **Save your backup codes**, use **Copy** or **Download .txt** (file `fivedash-backup-codes.txt`). Each works once, and they won't be shown again. Click **Saved them, finish**. **Two-step verification turned on** shows. Next time you sign in, FiveDash will ask for the app's code. We send a notice to your e-mail. | Action | How to confirm | What happens | | ---------------------- | --------------------- | ----------------------------------------------------------------------------------------------------------------------------------- | | **Generate new codes** | Password and app code | Your previous codes stop working as soon as the new ones are generated | | **Turn off** | Password and app code | Your account goes back to asking only for e-mail and password, and your backup codes stop working. We send a notice to your e-mail. | > After too many wrong password or code attempts, security actions are locked for 15 minutes: **Too many attempts. Wait 15 minutes and try again.** ## Sessions | How to sign out | What it ends | | ---------------------------------------------------------------------------- | --------------------------------------------------------------------- | | **Settings → Profile → Session → Sign out** (or account menu → **Sign out**) | The session in this browser | | **Sign out of other devices**, when changing the password | Every other session opened with the old password | | Deleting the account | Sessions on every device | | **Remember this device for 30 days**, at sign-in | Not a session: it only skips the app code in this browser for 30 days | The dashboard doesn't show a list of open sessions. ## Delete your account ### Open the danger zone Go to **Settings → Profile → Danger zone → Delete account**. ### Read what goes away In **Delete your account**: your profile, photo and Discord; your access to other people's organizations; and signing in with e-mail, password and two-step verification. ### Decide what to do with your organizations Under **Organizations you own**, pick for each one **Hand over** (choose the **New owner** from the team) or **Delete**. With nobody else on the team, it's deleted, along with its servers and bots. ### Confirm In **Confirm the deletion**, type `delete my account`, your password and the app code (or the code we e-mail you). ### Deletion scheduled **Deletion scheduled** shows: we sign you out on every device and e-mail you the details. | Rule | Detail | | --------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------ | | Timeframe | The account is kept for 14 days and then erased for good | | Changing your mind | Sign in again before the date: the deletion is canceled and everything stays as it is | | Plan of organizations handed over | The receiver keeps the plan until the paid date, but the Pix Automático in your name is canceled and the next charge uses the receiver's details | | Plan of deleted organizations | The plan is canceled, with no refund of what was already paid | ## FAQ **I lost the phone with my authenticator app.** Sign in with a backup code (**Use a backup code** on the sign-in screen). Then turn the app off and on again in **Security**. **I sign in with Discord. Why am I asked for a password?** The password confirms it's you before changing your e-mail, turning on two-step verification, transferring or deleting something. Create one in **Security → Create password**. **I got a "password changed" e-mail and it wasn't me.** Reset the password with **Forgot your password?**, change it and turn on the authenticator app. If you can't sign in, contact support. ## Next steps [Create an account](https://fivedash.fivex.gg/docs/en/getting-started/create-account) Sign-in, password reset and the second step. [Language](https://fivedash.fivex.gg/docs/en/dashboard/language) Change the dashboard's language. [Invites and ownership](https://fivedash.fivex.gg/docs/en/dashboard/invites-and-ownership) Transfer before you leave. [Troubleshooting](https://fivedash.fivex.gg/docs/en/help/troubleshooting) Locked accounts and codes that don't arrive.