# FiveDash AI What FiveDash AI does, where it shows up in the dashboard, how to use the assistants and which plans include it. Source: https://fivedash.fivex.gg/docs/en/dashboard/assistant **FiveDash AI** is FiveDash's artificial intelligence add-on. It has two parts: the **AI agent**, which answers Discord tickets in place of your team and calls someone when needed, and the **assistants**, which work with you inside the dashboard in the **Store**, **Logs** and **Rules**: they answer questions, look up data, open pages and make changes with your OK. ## Before you start * **Plan**: FiveDash AI is an add-on at R$ 69,90/mo, one per organization, on any tier. During the free trial it's unlocked (**Free in the trial**). See [Plans and billing](https://fivedash.fivex.gg/docs/en/getting-started/plans-and-billing). * **Access**: each module's assistant only shows for people with access to some page of that module on the server, and only does what your level allows. * **Module set up**: the **Assistant** button shows once the server's Store or Logs are set up. > Without the AI in the plan, you see **FiveDash AI isn't in the organization's plan. Add the AI in Settings → Plan.** In **Settings → Plan**, the AI line shows **Included**, **In trial** or **Not included**. ## Where the AI shows up | Where | How to open | Name | | --------------------- | ------------------------------------------- | ------------------------------ | | **Store** pages | **Assistant** button at the top of the page | **Store assistant** | | **Logs** pages | **Assistant** button at the top of the page | **Logs assistant** | | **Rules** editor | The editor's own **Assistant** button | **Rules assistant** | | **Discord → Tickets** | **AI agent** tab | The agent that answers tickets | The assistant opens in a panel next to the page (on a phone, in a sheet that slides up). Click **Assistant** again to close it. ## What each assistant does | Assistant | For people who can make changes | For people who can only view | | --------- | ------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------- | | **Store** | Ask about sales, orders and customers, or have me create products, coupons and offers and change the website. | Ask about sales, orders and customers. I'll look things up, show them and open the pages for you. | | **Logs** | Ask what happened, who did what and when. I search the logs, show you and open them in the panel. | The same, without changes | | **Rules** | I write, review and organize the pages. Everything stays a draft until you publish. | I read the pages, explain them and suggest changes to the team. | ### What they can do | Assistant | Look up | Change (if your level allows) | | --------- | ------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Store** | Store numbers, catalogue, products, coupons, offers, orders, customers, website, credit and affiliates | Create, edit, duplicate, reorder and delete products and categories; change a product's image; create, turn on, turn off and delete coupons and offers; adjust best sellers; edit and publish the website; add notes to and mark orders as delivered, resend deliveries; add notes to and block customers; gift a product; adjust credit and cashback; manage affiliates, the program and bonuses | | **Logs** | Overview, log search, a specific log, a player's activity, the list of logs and the filters | Create, edit and delete logs, change the webhook link and send a test log | | **Rules** | List, read and search pages | Create, rewrite, edit, move and delete pages, rename groups and publish the website | The assistant also opens the right dashboard page so you can check the result. ## Confirmation before serious changes Before deleting something or publishing, the assistant stops and asks for your OK: **Confirm this action?** · **The assistant wants to make a change that needs your OK.** Click **Confirm** or **Cancel**. In Rules, for example, you see **Delete “…”?** and **Publish the website now?**. > AI can make mistakes. Double-check changes to the store, check the logs before punishing anyone and review the pages before publishing. ## Use the assistant ### Open the assistant On a Store or Logs page, click **Assistant** at the top. In Rules, use the editor's button. ### Ask or request Type in **Message to the assistant** and click **Send**. Or pick one of the ready-made ideas, like **What happened in the last 24 hours?** (Logs) or **Create the penalties page** (Rules). ### Answer its questions If the assistant needs something, it shows **The assistant wants to know** with options. Pick one, use **Other answer** or **Skip**. ### Confirm changes When it wants to change something serious, click **Confirm** or **Cancel**. Use **Stop** to interrupt an answer. ### Attachments Click **Attach an image, PDF or text** or drag the file onto the panel (**Drop to attach**). | Type | Maximum size | | ---------------------------------- | ------------ | | Images | 15 MB | | PDFs | 2 MB | | Text files (`.txt`, `.md`, `.csv`) | 200 KB | | Files per message | 4 | Word documents aren't accepted: export them as PDF. ### Shortcuts in the assistant's questions | Key | What it does | | -------------- | --------------------------------- | | **1** to **9** | Picks the option with that number | | Arrows | Move between options | | **Enter** | Sends | | **Esc** | Skips the question | ### Chats | Action | Where | What it does | | --------------------------- | -------------------- | -------------------------------------------------------------------------------------------- | | **New chat** | Top of the assistant | Starts from scratch | | **Chats** | Top of the assistant | Opens the history, under **Pinned**, **Today**, **Yesterday**, **Last 7 days** and **Older** | | **Search chats** | History | Searches by text | | **Pin to top** / **Unpin** | Chat menu | Keeps the chat at the top | | **Rename** | Chat menu | Changes the name | | **Delete** / **Delete all** | Chat menu / history | Deletes one or all | > Chats are saved **in this browser**. In another browser or device, the history starts empty. ## The tickets' AI agent In **Discord → Tickets → AI agent**, you turn the agent on, give it a name, pick its **Tone** (**Friendly**, **Professional** or **Casual**), write instructions from your team, set what it knows and when it calls the team. It always says it's a virtual assistant. To work, the bot needs the **Message Content Intent** turned on in the Discord Developer Portal. All the details in [Tickets](https://fivedash.fivex.gg/docs/en/discord/tickets). ## Error messages | Message | What to do | | ------------------------------------------------------------------- | ---------------------------------------------- | | **Couldn't reach the assistant right now. Try again in a moment.** | Click **Try again** | | **No connection to the server. Check your internet and try again.** | Check your connection | | **The conversation got too long. Start a new one.** | Click **New chat** | | **Too many messages in a row. Wait a minute and try again.** | Wait a minute | | **Your access doesn't allow using the assistant on this server.** | Ask an owner or admin for access to the module | ## FAQ **Can the AI touch things I can't?** No. Each action is only offered to people with the right page and level, and the dashboard checks again before doing it. **What language does the assistant reply in?** Your dashboard's language. See [Language](https://fivedash.fivex.gg/docs/en/dashboard/language). **Can I use the AI only during the trial?** Yes, it's unlocked for the 7 days. To keep it afterwards, add the AI to the plan. ## Next steps [Logs assistant](https://fivedash.fivex.gg/docs/en/logs/assistant) Investigate what happened in the city. [Tickets](https://fivedash.fivex.gg/docs/en/discord/tickets) Set up the AI agent. [Plans and billing](https://fivedash.fivex.gg/docs/en/getting-started/plans-and-billing) Add the AI to the plan. [Team and permissions](https://fivedash.fivex.gg/docs/en/dashboard/team-and-permissions) What each person can ask for.