# Create an account Create your FiveDash account, verify your e-mail, sign in, reset your password and use two-step verification. Source: https://fivedash.fivex.gg/docs/en/getting-started/create-account Your FiveDash account is personal: with it you create organizations, join the organizations you're invited to and open each city's dashboard. This page covers the screens before you enter the dashboard: sign-up, e-mail verification, sign-in, password reset and two-step verification. [Video: how to do it in under 20 seconds](https://fivedash.fivex.gg/docs/videos/login-en.mp4) ## Before you start * An e-mail you can open right now: the verification code goes there. * If you got an invite, create the account with the **same e-mail** the invite was sent to. > The sign-up and sign-in screens have a **Language** picker (Português or English). The language you pick is saved on the new account. See [Language](https://fivedash.fivex.gg/docs/en/dashboard/language). ## Create the account ### Open sign-up Go to `/cadastro` (or, on the **Sign in** screen, click **Sign up**). The title is **Create your account**. ### Fill in e-mail and password Enter **E-mail**, **Password** and **Confirm password**. The **Password strength** bar shows **Weak**, **Fair**, **Good** or **Strong**: sign-up only accepts **Good** or better. ### Click Create account The button shows **Sending code…** and then **Code sent**. You land on the **Check your e-mail** screen. ### Enter the code Type the 6-digit code from your e-mail into **Verification code** and click **Verify e-mail**. Once confirmed, **Account created** shows and you're signed in, on the **Get started** screen. ### Password rules | Rule | Detail | | --------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Minimum length | 8 characters. With fewer, strength stays at **Weak**. | | Minimum strength on sign-up | **Good**. Below that you see **Choose a stronger password.** | | What raises strength | Upper and lower case letters, numbers, symbols, and passwords of 14 or more characters (more still at 20 or more) | | What lowers strength | Using your name or e-mail (**Don't use your name or e-mail in the password.**) or sequences and common passwords (**Avoid sequences and common passwords.**) | | Confirmation | **Confirm password** must match. Otherwise: **The passwords don't match.** | ### The code didn't arrive? * Check your spam folder. * On the verification screen, under **Didn't get the code?**, click **Resend**. The button is locked for 60 seconds between sends (**Resend in 60s**). * If the screen says **We couldn't tell which e-mail to verify.**, click **Go to sign in** and sign in with e-mail and password: a new code is sent. ## Sign in with Discord If the screen shows **Continue with Discord**, you can create the account and sign in with Discord, without a password. In that case the account has no password until you create one in **Settings → Security**. Some actions ask for the password to confirm it's you: changing your e-mail, turning on two-step verification, transferring or deleting an organization and deleting the account. See [Account and security](https://fivedash.fivex.gg/docs/en/dashboard/account-and-security). ## Sign in ### Open the Sign in screen Go to `/entrar`. The title is **Welcome back**. ### Enter e-mail and password Fill in **E-mail** and **Password** and click **Sign in**. ### Confirm the second step, if it's on If the account has two-step verification, you go to the **Two-step verification** screen. See below. ## Reset your password ### Ask for the code On the **Sign in** screen, click **Forgot your password?**. On **Forgot your password?**, enter your **E-mail** and click **Send code**. ### Create the new password On **Create a new password**, enter the **Code** sent to your e-mail, the **New password** and **Confirm password**. Click **Reset password**. ### Done **Password reset** shows. We also send a security notice to your e-mail. To switch addresses midway, use **Use another e-mail**. ## Two-step verification at sign-in If you turned on the authenticator app in **Settings → Security**, sign-in asks for a second step at `/duas-etapas`. | Field or option | What it does | | ------------------------------------ | ------------------------------------------------------------------------------------------------------- | | **App code** | The 6-digit FiveDash code in your authenticator app (Google Authenticator, Authy, 1Password or another) | | **Use a backup code** | Switches to **Backup code**, in the format `Ab3dE-9fGh2`. Each code works once. | | **Use the authenticator app** | Goes back to the app code | | **Remember this device for 30 days** | In this browser, the second step isn't asked again for 30 days | | **Verify** | Confirms the code | > After 10 wrong codes in a row, the account is locked for 15 minutes: **Too many wrong attempts. For your security, wait 15 minutes and try again.** ## Common error messages | Message | What to do | | ----------------------------------------------------------------- | ---------------------------------------------------------------------- | | **Wrong e-mail or password.** | Check both. If you forgot the password, use **Forgot your password?**. | | **Confirm your e-mail to continue.** | The account isn't verified yet. Enter the code from your e-mail. | | **This e-mail is already confirmed. Sign in with your password.** | The account already exists and is verified: go to **Sign in**. | | **Invalid code. Check it and try again.** | The code was mistyped. | | **This code has expired. Ask for a new one.** | Click **Resend**. | | **Too many attempts. Ask for a new code.** | Ask for another code and type it carefully. | | **Too many attempts. Try again in a moment.** | Wait a bit before trying again. | | **This sign-in attempt has ended. Sign in again.** | The second step took too long: click **Sign in again**. | | **Invalid or already used backup code.** | Use another backup code. | | **This account has been suspended. Contact support: …** | Contact support at the e-mail shown in the message. | ## FAQ **I created the account with another e-mail and the invite doesn't show up.** The invite belongs to the e-mail that received it. Ask them to resend it to your account's e-mail, or sign in with the right account. **Can I use the dashboard in English?** Yes. Pick **English** under **Language** on the sign-up screen, or later in **Settings → Profile**. ## Next steps [Your first city](https://fivedash.fivex.gg/docs/en/getting-started/first-city) The onboarding at `/comecar`. [Account and security](https://fivedash.fivex.gg/docs/en/dashboard/account-and-security) Password, e-mail, authenticator app and backup codes. [Invites and ownership](https://fivedash.fivex.gg/docs/en/dashboard/invites-and-ownership) Joining someone else's organization. [Troubleshooting](https://fivedash.fivex.gg/docs/en/help/troubleshooting) Codes that don't arrive, locked accounts and more.