# Plans and billing Plus, Pro and Ultra tiers, modules one by one, bundle discount, annual billing, extra servers, free trial, Pix Automático and coupons. Source: https://fivedash.fivex.gg/docs/en/getting-started/plans-and-billing On FiveDash, the plan belongs to the whole organization: you pick **one tier** (Plus, Pro or Ultra), pick **the modules** you'll use, one by one, and decide whether you want **FiveDash AI**. The **Server** module always comes with it. The more modules, the less each one costs. This page is for the owner and admins, the only people who see and change the plan. ## Before you start * Only the **Owner** and **Admins** choose and pay for the plan. Members see **The organization doesn't have a plan yet** until one of them picks it. * Brazilian organizations pay by **Pix**, in Brazilian reais, with renewals through **Pix Automático**. International organizations pay in **US dollars by card**, through **Stripe**. * Everything lives in **Settings → Plan** (or **Ctrl K** / **⌘K** → **Plan and billing**). > Region, currency and modules > > The prices in reais, five-module tables and Pix steps on this page apply to Brazilian organizations. International organizations see dollar prices in the plan picker and cannot access the Store module, including during the free trial. Changing the panel language does not change the organization's region. ## The tiers | Tier | Who it's for | | --------------------- | ----------------------------------------- | | **Plus** | For the city that's just getting started. | | **Pro** (Recommended) | For the city that's already busy. | | **Ultra** | For big cities and networks. | ## Price of each module, per month | Module | Plus | Pro | Ultra | | ---------------------------------------------- | -------- | -------- | --------- | | **Discord** | R$ 39,90 | R$ 69,90 | R$ 69,90 | | **Store** | R$ 29,90 | R$ 39,90 | R$ 49,90 | | **Logs** | R$ 19,90 | R$ 34,90 | R$ 49,90 | | **Rules** | R$ 13,90 | R$ 13,90 | R$ 13,90 | | **CDN** | R$ 29,90 | R$ 59,90 | R$ 109,90 | | **FiveDash AI** (add-on, one per organization) | R$ 69,90 | R$ 69,90 | R$ 69,90 | ### Discount by number of modules | Modules picked | Discount on the sum | | ------------------------------- | ------------------- | | 1 module | Full price | | 2 modules | 10% | | 3 modules | 15% | | 4 modules | 20% | | All 5, bundle (**Full bundle**) | 25% | The full bundle with all 5 modules costs, per month: | Tier | Full bundle (5 modules) | | --------- | ----------------------- | | **Plus** | R$ 99,90/mo | | **Pro** | R$ 163,90/mo | | **Ultra** | R$ 219,90/mo | FiveDash AI isn't discounted: it adds R$ 69,90/mo to the total. ## Monthly or annual | Billing | How it works | | -------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------- | | **Monthly** | Billed monthly, cancel anytime. | | **Annual** (**−2 months**) | You pay for 10 months and get 12. E.g. the full bundle on Plus for R$ 999,00 a year, on Pro for R$ 1.639,00 and on Ultra for R$ 2.199,00. | ## What each tier includes | Feature | Plus | Pro | Ultra | | ------------------------------------------------------------------------------------------------------------------------------------ | -------------- | -------------- | ------------------- | | Servers included | 1 | 1 | 1 | | Extra server (each, per month, with the same modules) | Modules' price | Modules' price | 25% off | | Team members (counting the owner and pending invites) | 5 | 15 | Unlimited | | Permissions per page and per server | Yes | Yes | Yes | | No FiveDash branding | Yes | Yes | Yes | | Support | Ticket | Priority | Priority + WhatsApp | | **Discord**: your own bot, Verification, Welcome, Connect, Tickets with transcripts, Whitelist, Suggestions, Moderation and Clock-in | Yes | Yes | Yes | | **Discord**: Protection (anti-link, anti-spam and anti-raid) | No | Yes | Yes | | **Discord**: Creators and Summons | No | Yes | Yes | | Forms (per bot) | 3 | 10 | 25 | | Ticket categories (per bot) | 5 | 15 | 25 | | Transcripts kept for | 30 days | 180 days | 365 days | | **Store**: website, Pix and card, automatic delivery, coupons and Discord notices | Yes | Yes | Yes | | Products (per store) | 50 | 500 | Unlimited | | **Store**: Offers, Credit and Affiliates | No | Yes | Yes | | **Store**: selling on Discord (Sales channels) | No | Yes | Yes | | Your own domain (store and rules websites) | No | Yes | Yes | | Fee on the store's paid sales | 3% | 1.5% | 0% | | **Logs**: webhook and resource export | Yes | Yes | Yes | | Logs kept for | 7 days | 30 days | 90 days | | Logs received per month (across the organization) | 1 million | 10 million | 50 million | | Logs per server | 15 | 30 | 60 | | **Rules**: rules website and Discord panel | Yes | Yes | Yes | | **CDN**: images, videos and sounds with a link, WebP, upload keys | Yes | Yes | Yes | | CDN storage (per server) | 25 GB | 100 GB | 1 TB | > The sales fee is charged on the store's paid orders, on the next invoice. The CDN's monthly traffic and operation limits are in [CDN usage and limits](https://fivedash.fivex.gg/docs/en/cdn/usage-and-limits). ## Free trial * **7 days free** on any plan, no card needed. * During the trial, **every module available in the organization's region and FiveDash AI are unlocked**, even the ones you didn't pick. * You can change the trial's plan as often as you like without paying (**Change your trial plan** → **Save plan**). What you pick is what you'll pay for once the trial ends. * Each organization gets one trial. It also doesn't apply if the owner or any of the organization's servers (by address) already used a trial. In that case you see **This organization has already used its free trial. The plan starts when the Pix clears.** * The card at the bottom of the sidebar shows **N days left**, **1 day left** or **Ends today**, and is highlighted in the last 2 days. ### Open the plan picker Right after the onboarding, the dashboard opens **Choose your organization's plan**. Later, use **Settings → Plan → Choose a plan**. ### Pick tier, modules and AI Under **Tier**, pick Plus, Pro or Ultra. Under **Modules**, check the ones you want. Turn on **FiveDash AI** if you like (**Free in the trial**). Under **Billing**, pick **Monthly** or **Annual**. ### Start the trial Click **Start 7-day free trial**. **Your free trial has started** shows and the dashboard opens. ## Pay with Pix ### Continue to Pix In **Settings → Plan**, click **Pay with Pix** (during the trial) or **Choose a plan** / **Change plan**. Review the plan and click **Continue to Pix**. ### Apply a coupon (optional) On **Pay with Pix**, click **Add coupon**, type the **Coupon code** and click **Apply**. ### Tell us who's paying Under **Who's paying**, fill in **Full name or company name**, **CPF or CNPJ** and **Email** (for receipts). Click **Create the Pix**. ### Pay in your bank's app Open your bank's app, scan the QR code and authorize Pix Automático. Or use **Pix copy and paste** → **Copy**. The first charge is paid right away; the next ones, automatically. ### Done Confirmation shows up on its own, within seconds: **Payment confirmed** and the dashboard opens with the plan active. | Field or notice | What it means | | ------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- | | **Who's paying** | Pix Automático is set up in the payer's name and CPF or CNPJ. You authorize it once in your bank's app and renewals go through on their own. | | **Expires in** | Each QR code is valid for 30 minutes. Then **Expired** shows: click **Create another Pix**. | | **Waiting for payment** | The Pix was created and hasn't cleared yet | | **Paying as … · …** | The payer details already saved. **Change** to replace them. | | **Payment processed by Woovi.** | The Pix is processed by Woovi | Once paid, the plan **renews on its own through Pix Automático, on the same day each period**. If the plan has no Pix Automático (for example, after an ownership transfer), **Settings → Plan** shows **Pix, no automatic charge: we'll remind you before it's due.** ## Extra servers Every tier includes 1 server. To have more, add extra servers to the plan: each one comes with the same modules, at their price (already with the multi-module discount). On **Ultra**, each extra server is 25% off. FiveDash AI is one per organization and isn't part of the extra server's price. | Tier | Extra server with the full bundle | | --------- | --------------------------------- | | **Plus** | R$ 99,90/mo | | **Pro** | R$ 163,90/mo | | **Ultra** | R$ 164,90/mo | * A plan can have up to **20 extra servers**. To get more, contact support. * When every server in the plan is in use, **Add server** opens **Add an extra server**. * **During the trial**, the extra server is added for free and is charged once the trial ends. * **On a paid plan**, you pay a one-off Pix now, prorated until the end of the period; from the next charge on, it's billed together with the plan. * When you remove a server, the extra server it used comes off the plan from the next charge. What was already paid isn't refunded. ## Coupons | Condition a coupon may have | What shows | | ---------------------------------- | ----------------------------------------------------------------------- | | A percentage or a fixed amount off | "… off" | | Valid only on the first charge | **once** / **Applies to this charge only. Renewals are at full price.** | | Valid for some months | **for N months** | | Valid every time | **forever** / **Applies to this charge and every renewal.** | | Only on some tiers | **Only on …** | | Annual only or monthly only | **Annual only** / **Monthly only** | | Only on the first subscription | **First subscription** | | Only on plans with certain modules | **This coupon only works on plans with …** | With an active coupon, **Settings → Plan** shows the **Coupon** line: upcoming charges already include the discount. | Error | Why | | ------------------------------------------------------------------ | --------------------------------------------------- | | **This coupon doesn't exist. Check the code.** | Wrong code | | **This coupon is no longer valid.** / **This coupon has expired.** | Coupon ended or expired | | **The organization has already used this coupon.** | Each organization uses the same coupon once | | **This coupon has reached its maximum number of uses.** | No uses left | | **This coupon is only for the organization's first subscription.** | The organization has subscribed before | | **This coupon doesn't apply to this plan.** | The tier, billing or modules don't match the coupon | ## Settings → Plan | Group | What it shows | | ---------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Plan** | Tier, modules, **Billing** (**Monthly** or **Annual**), **Servers** (included + extras), **Sales fee**, FiveDash AI (**Included**, **In trial** or **Not included**), **Coupon**, and the date: **Trial ends**, **Next charge** or **Ends on** | | **Usage** | **Servers**, **Team** (including pending invites), **Products** (in the store with the most products), **Forms** (on the bot with the most forms), **Logs** (on the server with the most logs). Each shows **At limit**, **Near limit** or **No limit**. | | **Payments** | The Pix charges created, with status **Paid**, **Pending**, **Expired** or **Replaced** | | **Subscription** | **Cancel the subscription** or **Keep the subscription** | ## Modules outside the plan * In the module bar, a module outside the plan shows a lock (**… · not in your plan**). Clicking it opens the offer to **Add … to the plan**. * Pro pages (Protection, Creators, Summons, Offers, Credit, Affiliates, Sales channels) show a **Pro** tag and a lock on Plus. Clicking opens **Switch to Pro**. * To move to a lower tier, your usage must fit its limits. Otherwise **Doesn't fit …** shows with what's over. ## Cancel the subscription ### Open the plan Go to **Settings → Plan → Subscription**. ### Cancel Click **Cancel the subscription** and confirm with **Cancel**. Pix Automático is canceled right away: nothing else is charged. ### Use it until the period ends The plan continues until the paid date (**Subscription canceled · The plan continues until … and won't be renewed.**). Then the dashboard closes without deleting anything. Once canceled, Pix Automático doesn't come back: when the plan ends, just subscribe again. ## When the trial or plan expires | Situation | What happens | | ------------------------------------- | ------------------------------------------------------------------------------------------ | | The trial ended without payment | **Your free trial has ended** shows and the dashboard stays closed until payment | | The paid period ended without payment | **The organization's plan has expired** shows and the dashboard stays closed until payment | | For the owner and admins | **Pay R$ … with Pix** and **Change plan** buttons | | For members | **Ask the owner or an admin of the organization to pay for the plan.** | | Your data | **Your data, bots and settings are still stored.** Nothing is deleted. | > If the FiveDash team suspends the organization, **Organization suspended** shows: the dashboard, bots and sites are paused, but your data is still stored. Use **Contact support** on that screen. ## FAQ **Can I pay by card?** International organizations pay for the plan in US dollars by card through Stripe. Brazilian organizations pay for the plan by Pix. Players' payments in **your store** are separate from the FiveDash subscription: see [Store payments](https://fivedash.fivex.gg/docs/en/store/payments). **I changed plans. When does it apply?** On a paid plan, the new plan starts after payment is confirmed by Pix or card, depending on the region. During the trial, the change applies right away. **How do organizations outside Brazil pay?** They see prices in US dollars and pay by card in Stripe Checkout. If **Dollar payments coming soon** appears or card payments are unavailable, contact support to continue. **Does removing a server refund money?** No. The plan gets cheaper from the next charge. ## Next steps [Organizations and servers](https://fivedash.fivex.gg/docs/en/dashboard/organizations-and-servers) Adding servers and extra servers. [FiveDash AI](https://fivedash.fivex.gg/docs/en/dashboard/assistant) What the AI does and where it shows up. [Invites and ownership](https://fivedash.fivex.gg/docs/en/dashboard/invites-and-ownership) What happens to the plan when you transfer the organization. [Support](https://fivedash.fivex.gg/docs/en/help/support) How to reach the FiveDash team.