# FAQ

Quick answers about FiveDash: plan, free trial, Pix, resource, team, language and data.

Source: https://fivedash.fivex.gg/docs/en/help/faq

The questions that come up most about FiveDash, with short answers and a link to the page with all the details. If your question is about an error you're seeing right now, see [Troubleshooting](https://fivedash.fivex.gg/docs/en/help/troubleshooting).

## About FiveDash

**What is FiveDash?**
The live control panel for your FiveM RP city, made by fiveX. In one place: Discord bot, store with Pix and in-game delivery, logs, rules website, CDN and server status. See [Introduction](https://fivedash.fivex.gg/docs/en/getting-started/introduction).

**Does it work with my framework?**
The fivedash resource recognizes Creative Network Enchanted, Qbox, QBCore, ESX, ox_core and vRP/vRPex. With no known framework, the connection works, but the whitelist stays on Discord and the store only delivers commands. See [Frameworks](https://fivedash.fivex.gg/docs/en/developers/frameworks).

**Do I need to install anything on the server?**
Yes, the `fivedash` resource. It's what unlocks whitelist in game, delivers purchases and sends logs. Each server's modules only open after it connects once. See [Install the resource](https://fivedash.fivex.gg/docs/en/getting-started/install-resource).

**Can I use it with more than one server?**
Yes. Each tier includes 1 server; the rest are added as extra servers, up to 20 per plan. See [Plans and billing](https://fivedash.fivex.gg/docs/en/getting-started/plans-and-billing).

## Plan and payment

**How much does it cost?**
You pay per module, on one tier (Plus, Pro or Ultra). With all 5 modules in the full bundle: R$ 99,90/mo on Plus, R$ 163,90/mo on Pro and R$ 219,90/mo on Ultra. FiveDash AI is an add-on at R$ 69,90/mo. See [Plans and billing](https://fivedash.fivex.gg/docs/en/getting-started/plans-and-billing).

**Is there a free trial?**
Yes: 7 days, on any plan, no card, with every module and FiveDash AI unlocked. Each organization gets one trial.

**How do I pay?**
By Pix. The plan renews on its own through Pix Automático: you authorize it once in your bank's app.

**Is there an annual discount?**
Yes: on annual billing you pay for 10 months and get 12.

**Is there a fee on store sales?**
3% on Plus, 1.5% on Pro and none on Ultra, on paid orders.

**What happens if I don't pay?**
The dashboard closes until payment, but nothing is deleted: your data, bots and settings are still stored.

**Can I cancel anytime?**
Yes, in **Settings → Plan → Subscription → Cancel the subscription**. Pix Automático is canceled right away and the plan continues until the paid date.

**I have a coupon. Where do I use it?**
When paying: **Pay with Pix → Add coupon**.

## Team and access

**How many people fit on the team?**
5 on Plus, 15 on Pro and unlimited on Ultra, counting the owner and pending invites.

**Can the support staff see only tickets?**
Yes. In **Settings → Members**, use the **Support** preset in the Discord module. See [Team and permissions](https://fivedash.fivex.gg/docs/en/dashboard/team-and-permissions).

**Can I give access to just one server?**
Yes. In the person's access, pick **Per server** and give only the servers you want.

**How do I hand the organization to someone else?**
With an ownership transfer, in **Settings → General → Ownership**. You stay on as an admin. See [Invites and ownership](https://fivedash.fivex.gg/docs/en/dashboard/invites-and-ownership).

## Account and security

**I forgot my password.**
On the **Sign in** screen, click **Forgot your password?** and follow the code sent by e-mail.

**How do I turn on two-step verification?**
In **Settings → Security → Authenticator app → Turn on**. Save your backup codes. See [Account and security](https://fivedash.fivex.gg/docs/en/dashboard/account-and-security).

**I signed in with Discord and the dashboard asks for a password.**
Some serious actions ask for the password to confirm it's you. Create one in **Settings → Security → Create password**.

**I deleted my account by mistake.**
Sign in again within 14 days: the deletion is canceled.

## Language

**Is the dashboard available in English?**
Yes. Change it in **Settings → Profile → Language**. It only changes what you see.

**What about the city?**
Each server has its own **City language**, in **Manage servers**: it changes the bot, store, checkout, rules website and transcripts. See [Language](https://fivedash.fivex.gg/docs/en/dashboard/language).

## AI

**What does FiveDash AI do?**
It answers tickets on Discord and helps you in the Store, Logs and Rules: it looks up data, opens pages and makes changes with your OK. See [FiveDash AI](https://fivedash.fivex.gg/docs/en/dashboard/assistant).

**Can the AI delete things on its own?**
No. Before deleting or publishing, it asks for confirmation, and it only does what your access allows.

## Next steps

[Troubleshooting](https://fivedash.fivex.gg/docs/en/help/troubleshooting)

Error messages and how to fix them.

[Support](https://fivedash.fivex.gg/docs/en/help/support)

Reach the FiveDash team.

[Quickstart](https://fivedash.fivex.gg/docs/en/getting-started/quickstart)

From zero to a working city.

[Glossary](https://fivedash.fivex.gg/docs/en/getting-started/glossary)

The dashboard's terms.