# Customers See who buys in your city's store, what each one bought and spent, filter by group, add notes, block buyers and give products as gifts. Source: https://fivedash.fivex.gg/docs/en/store/customers **Customers** lists everyone who signed in to the store with Discord: what they bought, how much they spent, the IDs they used in the city and the details they gave at checkout. This is where the team finds a buyer to help, blocks someone who faked a payment, or gives a product as a gift after an event. This page is for the support team and whoever runs the store. ## Before you start * **Plan:** the **Customers** page comes with the Store on every plan (Plus, Pro and Ultra). * **Open store:** the store must be set up. See [Store overview](https://fivedash.fivex.gg/docs/en/store/overview). * **Where:** **Store → Customers**. | Action | Level | | ------------------------------ | ---------- | | Customers and what they bought | **View** | | Block and add notes | **Manage** | **Give product** also needs **Manage** on **Customers**. Giving or taking credit needs **Manage** on **Credit** (see [Credit](https://fivedash.fivex.gg/docs/en/store/credit)). The team preset **Customer service** already comes with **Manage** on **Orders**, **Customers** and **Credit**. See [Team and permissions](https://fivedash.fivex.gg/docs/en/dashboard/team-and-permissions). ## How someone becomes a customer A player becomes a customer when they sign in to the store with Discord. On the website, they click **Sign in with Discord**. The store only gets their Discord name, picture and e-mail. To pay on the website, the player has to sign in. In their website account (**Your account**), the player sees their orders, their **Wallet balance**, **Your in-game ID** that receives purchases, and **Your details** (first name, last name, e-mail, CPF and phone), saved for the next purchases. > People who buy through the Discord cart also get their details saved on the customer: with **Buyer details** turned on under **Store → Sales channels**, the first cart asks for first name, last name, e-mail and CPF. ## The customer list At the top of the page: | Number | What it shows | | ----------------- | --------------------------------------------------------- | | **Customers** | Total customers, and how many joined this week. | | **Bought** | How many have at least one paid order, as % of customers. | | **Returning** | How many have 2 or more paid orders, as % of buyers. | | **Average spent** | Average spent per customer who bought. | Each row shows: | Column | What it is | | --------------- | -------------------------------------------------------------------------- | | **Customer** | Discord name and @, with the **New**, **Returning** or **Blocked** badges. | | **Game ID** | The in-city ID that receives purchases. | | **Orders** | Paid orders. | | **Total spent** | Sum of paid orders. | | **Last order** | When the last paid order was placed. | | **Last visit** | When they last signed in to the store. | The list shows 20 customers per page. ### Search, sort and filter * **Search:** look up by **Name, @discord, ID or email**. * **Sort by:** **Last visit** (default), **Top spenders**, **Most orders** or **Newest**. * **Groups:** the tabs show how many customers are in each. | Group | Who's in it | | ------------------ | ----------------------------- | | **All** | Everyone. | | **Bought** | 1 or more paid orders. | | **Returning** | 2 or more paid orders. | | **First purchase** | Exactly 1 paid order. | | **Never bought** | Signed in, but no paid order. | | **Blocked** | Blocked from the store. | Click **Filters** to narrow it down. Active filters show as chips above the list; click **Clear filters** to remove them all. | Filter | Options | Default | | ---------------------- | --------------------------------------------------------------------------- | ------------ | | **Joined the store** | **Any date**, **7 days**, **30 days**, **90 days** | **Any date** | | **Last visit** | **Any**, **7 days**, **30 days**, **Gone quiet** (no visit in over 30 days) | **Any** | | **Paid orders** | **Any**, **3+**, **5+**, **10+** | **Any** | | **Coupon** | **All**, **Used one**, **Never used** | **All** | | **Bought the product** | A store product, in a paid order | Any product | | **Total spent** | Minimum and maximum amount | No limit | ## The customer sheet Click a customer to open their sheet. It shows **Customer since**, how many visits and when they were last seen, and: | Part | What it shows | | -------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------- | | **Total spent**, **Orders**, **Average order**, **Last order** | The customer's numbers. | | Notices | Whether they're blocked, and how many paid orders are still waiting for delivery in the city. | | **Store credit** | Available balance, how much is still to release and how much expires in 7 days, with **Give credit** or **View statement**. | | **Orders** | The customer's orders, each with its stage (**Awaiting**, **To deliver**, **Delivered**, **Failed**, **Refunded**, **Expired**). | | **Most bought** | The products they bought most, and the **Coupons used**. | | **Accounts** | **Discord** (@), **Discord ID**, **Email** and the **Game IDs** they've used. Click to copy. | | **Buyer details** | **Name**, **Email**, **CPF** (or **Foreigner, no CPF**) and **Phone**, when the buyer gave them. | | **Team note** | Text only the team sees. | > The sheet shows the buyer's personal data, like CPF and e-mail. Give **Customers** access only to people who need to help buyers. ## Add a note to a customer ### Open the sheet In **Store → Customers**, click the customer. ### Write the note Under **Team note**, write what the team needs to know (e.g. "loyal buyer, always gets the Gold VIP"). Up to 500 characters. ### Save Click **Save note**. ## Block a customer Block anyone who faked a payment or abused the store. A blocked customer can't check out, on the website or in the Discord cart, and sees: "This account can't buy from this store. Reach out to the team on Discord." ### Open the sheet In **Store → Customers**, click the customer. ### Block Click **Block from the store**. The customer now shows under **Blocked**. To undo it, open the sheet and click **Unblock**. ## Give a product as a gift Use it for event prizes, compensation or fixes. The gift becomes a gift order from the team: the city delivers it like a purchase, but it doesn't count as a sale. ### Open the sheet In **Store → Customers**, click the customer, then **Give product**. ### Pick the product Pick the product. For a currency, pick a pack or **Other** amount under **How much to give**. If the product has option choices, pick the options. ### Say who receives it Under **ID in the city**, type the character's ID. Leave it empty to send it to the character linked to the customer's Discord. ### Explain why Under **Reason (only the team sees it)**, write why (e.g. "prize from Saturday's event"). Check **The city delivers** for what will arrive. ### Send Click **Give as a gift**. You see **Order #\[number] · the city delivers it now.** > The product needs a delivery set up. If the customer's Discord account has no character in the city, type the ID. See [In-game delivery](https://fivedash.fivex.gg/docs/en/store/in-game-delivery). ## FAQ **Why does a customer show with no orders?** They signed in to the store with Discord, but haven't paid for an order yet. They're in the **Never bought** group. **Does blocking cancel the orders they already placed?** No. Blocking stops new purchases. Orders already paid stay as they are. **Does a gift count toward revenue?** No. The gift order is delivered in the city like a purchase, but doesn't count as a sale. ## Next steps [Orders](https://fivedash.fivex.gg/docs/en/store/orders)Track payments and deliveries. [Credit](https://fivedash.fivex.gg/docs/en/store/credit)Balances, cashback and adjustments. [Coupons](https://fivedash.fivex.gg/docs/en/store/coupons)Discounts that bring customers back. [Team and permissions](https://fivedash.fivex.gg/docs/en/dashboard/team-and-permissions)Who sees and who manages customers.