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Create your FiveDash account, verify your e-mail, sign in, reset your password and use two-step verification.
Create your FiveDash account, verify your e-mail, sign in, reset your password and use two-step verification.
Your FiveDash account is personal: with it you create organizations, join the organizations you’re invited to and open each city’s dashboard. This page covers the screens before you enter the dashboard: sign-up, e-mail verification, sign-in, password reset and two-step verification.
Go to /cadastro (or, on the Sign in screen, click Sign up). The title is Create your account.
Enter E-mail, Password and Confirm password. The Password strength bar shows Weak, Fair, Good or Strong: sign-up only accepts Good or better.
The button shows Sending code… and then Code sent. You land on the Check your e-mail screen.
Type the 6-digit code from your e-mail into Verification code and click Verify e-mail. Once confirmed, Account created shows and you’re signed in, on the Get started screen.
| Rule | Detail |
|---|---|
| Minimum length | 8 characters. With fewer, strength stays at Weak. |
| Minimum strength on sign-up | Good. Below that you see Choose a stronger password. |
| What raises strength | Upper and lower case letters, numbers, symbols, and passwords of 14 or more characters (more still at 20 or more) |
| What lowers strength | Using your name or e-mail (Don’t use your name or e-mail in the password.) or sequences and common passwords (Avoid sequences and common passwords.) |
| Confirmation | Confirm password must match. Otherwise: The passwords don’t match. |
If the screen shows Continue with Discord, you can create the account and sign in with Discord, without a password. In that case the account has no password until you create one in Settings → Security. Some actions ask for the password to confirm it’s you: changing your e-mail, turning on two-step verification, transferring or deleting an organization and deleting the account. See Account and security.
Go to /entrar. The title is Welcome back.
Fill in E-mail and Password and click Sign in.
If the account has two-step verification, you go to the Two-step verification screen. See below.
On the Sign in screen, click Forgot your password?. On Forgot your password?, enter your E-mail and click Send code.
On Create a new password, enter the Code sent to your e-mail, the New password and Confirm password. Click Reset password.
Password reset shows. We also send a security notice to your e-mail. To switch addresses midway, use Use another e-mail.
If you turned on the authenticator app in Settings → Security, sign-in asks for a second step at /duas-etapas.
| Field or option | What it does |
|---|---|
| App code | The 6-digit FiveDash code in your authenticator app (Google Authenticator, Authy, 1Password or another) |
| Use a backup code | Switches to Backup code, in the format Ab3dE-9fGh2. Each code works once. |
| Use the authenticator app | Goes back to the app code |
| Remember this device for 30 days | In this browser, the second step isn’t asked again for 30 days |
| Verify | Confirms the code |
| Message | What to do |
|---|---|
| Wrong e-mail or password. | Check both. If you forgot the password, use Forgot your password?. |
| Confirm your e-mail to continue. | The account isn’t verified yet. Enter the code from your e-mail. |
| This e-mail is already confirmed. Sign in with your password. | The account already exists and is verified: go to Sign in. |
| Invalid code. Check it and try again. | The code was mistyped. |
| This code has expired. Ask for a new one. | Click Resend. |
| Too many attempts. Ask for a new code. | Ask for another code and type it carefully. |
| Too many attempts. Try again in a moment. | Wait a bit before trying again. |
| This sign-in attempt has ended. Sign in again. | The second step took too long: click Sign in again. |
| Invalid or already used backup code. | Use another backup code. |
| This account has been suspended. Contact support: … | Contact support at the e-mail shown in the message. |
I created the account with another e-mail and the invite doesn’t show up. The invite belongs to the e-mail that received it. Ask them to resend it to your account’s e-mail, or sign in with the right account.
Can I use the dashboard in English? Yes. Pick English under Language on the sign-up screen, or later in Settings → Profile.