Dashboard
Account and security
Profile, e-mail, password, two-step verification, backup codes, signing out and deleting your account.
Profile, e-mail, password, two-step verification, backup codes, signing out and deleting your account.
Your account is personal and applies to every organization you belong to. Here you change how you appear to your team, change your e-mail and password, turn on two-step verification and, if needed, delete the account. Since the account gives access to real cities’ bots, stores and money, it’s worth turning on the authenticator app.
In Settings → Profile (how you appear to your team in the dashboard):
| Group | Field | What it does | Rules |
|---|---|---|---|
| Account | Photo | Shown in the dashboard and in your team’s activity. Change profile photo or Use initials. | PNG, JPG or WebP |
| Account | Name | How your team sees you | 2 to 64 characters |
| Account | Discord | Optional. Shown on your profile. | 2 to 32 characters: lowercase letters, numbers, _ or . |
| Language | Language | The dashboard’s language for you. It doesn’t change what your team sees. Applies right away. | Português (Brasil) or English |
| Session | Sign out | Ends the session in this browser. Sign out button. | |
| Danger zone | Delete account | Schedules your account’s deletion (see below) |
Changed your photo, name or Discord? Use Save in the You have unsaved changes bar, or Discard.
In Settings → Security (your account’s e-mail, password and two-step verification):
| Group | Item | Button | What it does |
|---|---|---|---|
| Sign-in details | Change e-mail | Changes your sign-in e-mail | |
| Sign-in details | Password | Change password or Create password | Changes the password, or creates one for accounts that sign in with Discord |
| Two-step verification | Authenticator app (On / Off) | Turn on or Turn off | Asks for a code from your app after the password when signing in |
| Two-step verification | Backup codes | Generate new codes | Use them to sign in if you lose your phone. Generating new ones voids the old ones. |
Click Change e-mail. Confirm with your password (and the app code, if two-step verification is on).
In New e-mail, type the new address. We send a code to it.
In Confirm your new e-mail, enter the 6-digit code (valid for 5 minutes) and click Confirm.
E-mail changed shows: you now sign in with the new e-mail. We let your previous address know.
Click Change password.
Enter the Current password, the New password and Confirm new password. If two-step verification is on, also enter the app code.
Turn on Sign out of other devices if you want: anyone using your old password loses access right away.
Click Save new password. Password changed shows and we send a notice to your e-mail.
| Message | Why |
|---|---|
| Wrong current password. | The current password doesn’t match |
| Pick a password different from the current one. | The new one is the same as the current one |
| Choose a stronger password. | The new password didn’t reach Good (minimum 8 characters) |
Under Authenticator app, click Turn on. In Turn on two-step verification, enter your password.
In Connect your authenticator app, scan the QR code with Google Authenticator, Authy, 1Password or any app you like. Can’t scan it? shows the key to type in (Copy key) or Open in authenticator app on your phone.
In 6-digit code from the app, enter the code shown in the app.
In Save your backup codes, use Copy or Download .txt (file fivedash-backup-codes.txt). Each works once, and they won’t be shown again. Click Saved them, finish.
Two-step verification turned on shows. Next time you sign in, FiveDash will ask for the app’s code. We send a notice to your e-mail.
| Action | How to confirm | What happens |
|---|---|---|
| Generate new codes | Password and app code | Your previous codes stop working as soon as the new ones are generated |
| Turn off | Password and app code | Your account goes back to asking only for e-mail and password, and your backup codes stop working. We send a notice to your e-mail. |
| How to sign out | What it ends |
|---|---|
| Settings → Profile → Session → Sign out (or account menu → Sign out) | The session in this browser |
| Sign out of other devices, when changing the password | Every other session opened with the old password |
| Deleting the account | Sessions on every device |
| Remember this device for 30 days, at sign-in | Not a session: it only skips the app code in this browser for 30 days |
The dashboard doesn’t show a list of open sessions.
Go to Settings → Profile → Danger zone → Delete account.
In Delete your account: your profile, photo and Discord; your access to other people’s organizations; and signing in with e-mail, password and two-step verification.
Under Organizations you own, pick for each one Hand over (choose the New owner from the team) or Delete. With nobody else on the team, it’s deleted, along with its servers and bots.
In Confirm the deletion, type delete my account, your password and the app code (or the code we e-mail you).
Deletion scheduled shows: we sign you out on every device and e-mail you the details.
| Rule | Detail |
|---|---|
| Timeframe | The account is kept for 14 days and then erased for good |
| Changing your mind | Sign in again before the date: the deletion is canceled and everything stays as it is |
| Plan of organizations handed over | The receiver keeps the plan until the paid date, but the Pix Automático in your name is canceled and the next charge uses the receiver’s details |
| Plan of deleted organizations | The plan is canceled, with no refund of what was already paid |
I lost the phone with my authenticator app. Sign in with a backup code (Use a backup code on the sign-in screen). Then turn the app off and on again in Security.
I sign in with Discord. Why am I asked for a password? The password confirms it’s you before changing your e-mail, turning on two-step verification, transferring or deleting something. Create one in Security → Create password.
I got a “password changed” e-mail and it wasn’t me. Reset the password with Forgot your password?, change it and turn on the authenticator app. If you can’t sign in, contact support.