Store
Affiliates
Give a code to whoever promotes the city, set the commissions and pay creators, with a history of every sale and payout.
Give a code to whoever promotes the city, set the commissions and pay creators, with a history of every sale and payout.
The affiliate program turns the people who promote the city (streamers, content creators, partners) into sellers. Each creator gets their own code: whoever buys with it gets a discount, and the creator earns a commission on the sale. Everything lives in Store → Affiliates, with the sales, what’s due and what’s already been paid.
| Action | Level |
|---|---|
| Creators, commissions and payouts | View |
| Pay, give bonuses and cancel commissions | Manage |
| Program rules and creators | Configure |
The commission is recorded once per order. It isn’t created when the program is off, when the code is paused or doesn’t exist, or when the creator buys with their own code (if they have a Discord linked).
In Store → Affiliates, click Edit rules. If the program is off, the Program off notice also shows a Turn on program button.
In Commission rules, turn on Affiliate program.
In Base commission, pick 5%, 10%, 15%, 20% or type another value in Other (0 to 50%). Under each rate you see what it earns on a R$ 100 sale.
Set up Product groups, Levels, Discount for code users, First-purchase bonus, Minimum payout and When the commission can be paid.
Click Save rules. The rules apply to future sales; what’s already earned doesn’t change.
| Field | What it does | Default |
|---|---|---|
| Affiliate program | Turns codes on at checkout. While it’s off, no code works, but creators and what they’ve earned stay on the page. | Off |
| Base commission | Percentage of what the buyer paid, on products outside the groups. 0 to 50%. | 10% |
| Product groups | Products that pay a different rate (more on VIPs, less on in-game money). Up to 8 groups, each with a name (up to 32 characters), a rate (0 to 50%), Categories and Products. | No groups |
| Levels | Whoever sells more moves up a level and gets extra points on every rate. Up to 5 levels, each with a name, Sales from (total revenue brought in) and extra points (0 to 20). The first level always starts at zero. | One level, Iniciante, with no extra points |
| Buyer discount | Discount on the order for code users: No discount, 5%, 10% or 15%. | 5% |
| First-purchase bonus | A fixed amount added to the commission when the buyer had never bought from the store. | No bonus |
| Minimum payout | Below this amount, the team is warned before paying. It doesn’t block the payout. | No minimum |
| Hold before paying | How many days after the sale the commission can be paid: Right away, 7, 14 or 30 days. Protects against refunds and chargebacks. | 7 days |
In Store → Affiliates, click New creator (or Add the first creator, if there are none yet).
In Discord (optional), click Pick a store customer and choose the creator among the customers. Linked to a customer, the commission can be paid in credit, and they don’t earn a commission buying with their own code.
Type the Name and the Code. Below the code you see the discount the buyer will get.
In Commission, keep Store rules or choose Own rate and type the percentage.
Click Add creator. The creator shows up in the Creators tab and the code already works at checkout (if the program is on).
| Field | What it does | Default |
|---|---|---|
| Discord (optional) | Links the creator to a store customer. Allows paying in Store credit and blocks using their own code. | Empty |
| Name | How the creator shows up in the panel and to the buyer (“Supporting” and their name). 2 to 40 characters. | — |
| Code | What the buyer types. It’s stored in upper case, without accents or spaces; it accepts letters, numbers, _ and -. 3 to 20 characters. It can’t repeat another creator’s code or a coupon’s. | — |
| Pix key | Where the team sends the payout: email, phone, CPF or random key. Up to 120 characters. | Empty |
| Commission | Store rules follows the program. Own rate applies to everything, replacing the base rate and the groups (0 to 50%). | Store rules |
| Team note | Internal note, only the team sees it. Up to 300 characters. | Empty |
| Code active / Code paused | While paused, the code stops working at checkout. What it already earned stays on the page. | Code active |
| Status | What it means |
|---|---|
| On hold | The sale is recent and still within the Hold before paying. The row shows “Can be paid from” the date. |
| Due | Past the hold. It counts in the Due now total. |
| Paid | Included in a payout. It can’t change anymore. |
| Canceled | The team canceled it (refund, fraud). It doesn’t count in revenue or in what the creator earned. You can Restore it. |
In the Overview tab, the Due now list shows who has commissions past the hold, with their Pix key. Click Pay next to the creator (or open the creator and click Pay).
FiveDash doesn’t transfer money. Pay the creator through your bank (by Pix, for example).
In How it was paid, choose Pix, Store credit or Other. If you choose Pix, the creator’s key shows up so you can check it.
In Reference (optional), paste the Pix transaction ID or say how it was paid. In Receipt (optional), attach a screenshot or bank PDF (PNG, JPG, WebP or PDF, up to 4 MB).
Click Mark … as paid (the button shows the total, like “Mark R$ 150.00 as paid”). All of this creator’s Due commissions become Paid, and the payout shows up in the Payouts tab.
| Method | What happens |
|---|---|
| Pix | Only records the payment you made outside FiveDash. |
| Store credit | The amount is added as store credit for the customer linked to the creator, with no expiry. The creator must have signed in to the store with the Discord linked to them. |
| Other | Records a payment made some other way; describe it in How it was paid. |
Click the creator in the Creators tab, then Give bonus.
Type the Amount and, in What the bonus is for, the reason (for example, a 20-sale goal or the event stream). Both are required.
Click Give bonus. The bonus goes straight into Due, with no hold.
Open the creator, find the sale in History and click Cancel commission. To undo it, click Restore. Commissions already paid can’t be canceled.
| Tab | What’s in it |
|---|---|
| Overview | Sales with a code and Revenue brought in over the last 30 days, Due now, Paid to creators since the start, the list of who to pay, Top sellers and Commission per week over the last 8 weeks. |
| Creators | Each creator with Code, Level, Sales, Revenue and Due. Search by creator or code. |
| Commissions | Each commission with When, Creator, Sale, Sale amount, Commission and Status. Filters All, On hold, Due, Paid and Canceled; search by creator, code, buyer or #order. |
| Payouts | Each payout with When, Creator, Method, Reference, Commissions and Amount, and the View receipt link. |
Each creator’s sheet shows their current level (“Level 2 of 3”), how much more in sales they need for the next level, what they earn per sale with the level included, and their history of commissions and payouts.
Do a coupon and a creator code work together? On the website, the buyer can apply both. In the Discord cart, it depends on the Coupon and code together option in Store → Sales channels: off (the default), using one removes the other.
What happens to the commission if the payment is refunded? The commission isn’t canceled on its own. Cancel it with Cancel commission before paying the creator. That’s what the Hold before paying is for.
I changed the rate. Do old commissions change? No. The rules only apply to future sales.
Can the creator use their own code? If they have a Discord linked, no: checkout refuses it with “You can’t use your own creator code.” Without a linked Discord, FiveDash has no way to recognize the creator.