Store
Discord notices
Turn on the private messages the city's bot sends to buyers: payment, delivery, gifts and VIPs about to expire.
Turn on the private messages the city's bot sends to buyers: payment, delivery, gifts and VIPs about to expire.
Discord notices keep buyers in the loop without anyone on the team having to answer. The server’s bot sends a private message (DM) at each moment of the purchase: order received, payment approved, delivery in the city, a gift from the team and a VIP about to expire, with a button to renew. You turn them on, write them and test them in Store → Discord notices.
| Action | Level |
|---|---|
| Notices sent and VIPs expiring | View |
| Turn notices on, texts and look (includes Send a test) | Configure |
Go to Store → Discord notices. While they’re off, the Notices are off. notice shows.
Review the notices in each group and turn each one on or off with the switch beside it.
Turn on the Turn on notices switch at the top of the page (or click Turn on notices in the notice).
Click Save. The Notices on notice confirms it: the bot now sends the next messages.
| Notice | When it goes out | Button | Default |
|---|---|---|---|
| Order received | Right after checkout, with a button to pay. | Pay now | Off |
| Payment approved | When the payment is confirmed. | View order | On |
| Payment expired | The Pix expired unpaid: a reminder to buy again. | Open the store | Off |
| Payment refunded | When the provider refunds the money. | View order | On |
| Delivered in the city | When the city confirms it delivered everything. | View order | On |
| Delivery problem | The city couldn’t deliver: lets them know the team will sort it out. | View order | On |
| Gift from the team | When the team gives a product from the panel. | View order | On |
| VIP about to expire | A few days before the end (see Remind in advance), with a button to renew. | Renew | On |
| VIP expired | On the day it ends, with a button to renew. | Renew | On |
On the page, notices are in three groups: Order and payment, Delivery in the city and VIPs and subscriptions.
Click Edit on the notice’s row. The Discord preview, alongside, switches to that notice.
Change the Title (highlighted at the top of the message) and the Message. Use the variables in the table below.
Close the window and click Save.
| Field | What it does | Limit |
|---|---|---|
| Title | Highlighted at the top of the message. | 120 characters |
| Message | The notice’s text. Accepts Discord bold (**text**). | 1500 characters |
A notice that’s on needs a title or a message; otherwise the panel won’t save and shows which notice is empty. The texts start in the city’s language.
The variables keep their Portuguese names in every language.
| Variable | Works in | What it becomes |
|---|---|---|
{membro} | All | Mentions the buyer |
{nome} | All | The buyer’s name |
{loja} | All | The store’s name |
{pedido} | Order notices | The order number |
{total} | Order notices | The order’s amount |
{itens} | Order notices | What was bought |
{id} | All | Who receives it in the city (for VIPs, who has the VIP) |
{produto} | VIP notices | The VIP that expires |
{vencimento} | VIP notices | Day and time it ends, in the reader’s time zone |
{tempo} | VIP notices | How long is left (like “em 3 dias” for a city in Portuguese) |
In order notices, the items, the total and who receives it already show below the text when Order details is on.
These are the defaults for cities set to English.
| Notice | Title | Message |
|---|---|---|
| Order received | Order #{pedido} received | Hi, {nome}! Your order at **{loja}** is waiting for payment. As soon as you pay, it goes straight to the city. |
| Payment approved | Payment approved | Thanks for your purchase, {nome}! Payment for order **#{pedido}** was approved and delivery is on its way to the city. |
| Delivered in the city | Delivered in the city | All set, {nome}! Order **#{pedido}** is already on ID **{id}**. Have fun! |
| Delivery problem | We had a problem with delivery | {nome}, the city couldn't deliver order **#{pedido}**. We've already told the team and they'll sort it out: no need to buy again. |
| Payment expired | Time to pay ran out | The Pix for order **#{pedido}** expired and nothing was charged. If you still want it, just buy again at **{loja}**. |
| Payment refunded | Payment refunded | The payment for order **#{pedido}** ({total}) was refunded. The money goes back the same way you paid. |
| Gift from the team | You got a gift! | The **{loja}** team gave you **{itens}**. It's already on its way to ID **{id}** in the city. |
| VIP about to expire | Your {produto} expires {tempo} | {nome}, your **{produto}** ends on **{vencimento}**. Renew before then to keep your perks: the new days are added after the ones you have left. |
| VIP expired | Your {produto} has expired | Your **{produto}** ended today. Miss it already? Renew at the store and your perks come back right away. |
Each default title starts with an emoji from the bot’s pack.
VIP notices apply to groups sold by the day (a group delivery with a duration). Permanent ones never expire.
| Field | What it does | Default |
|---|---|---|
| Remind in advance | How many days before the end VIP about to expire goes out: 1, 2, 3, 5 or 7 days before. | 3 days before |
How FiveDash works out the expiration:
The VIPs expiring list shows groups bought by the day that end in the next 7 days. With the website live, the notice’s Renew button goes straight to the product.
Click Appearance (Color, server at the top, details, button and footer) to open Customize the appearance. It applies to every notice.
| Field | What it does | Default |
|---|---|---|
| Color | The color of the strip beside the message. | Store color |
| Color for each situation | Green when it goes right, red for a problem, yellow when about to expire. Turned off, they all use the color above. | On |
| Server at the top | The server’s name and icon above the message. | On |
| Order details | Number, total, items and who receives it (for VIPs, when it expires) below the text. | On |
| Button to the store | Pay now, View order or Renew, opening the store’s website. Only shows with the website live. | On |
| Footer | Text below the message, up to 100 characters. Empty, it shows the store’s name. | Empty |
Hover over or click Edit on the notice you want to test. The preview shows that notice.
In Send a test, paste your Discord ID (numbers only, 17 to 20 digits). You need to be in the bot’s server.
Click Send. The notice arrives in your DM as shown in the preview, with sample data and the line “Test: this is how the player gets it.” The test uses the texts on screen, even before saving, and doesn’t go into the history.
At the top, Notice numbers shows Sent · 7 days (with the week before), Delivered, Not delivered and VIPs expiring in the next 7 days.
The Recently sent list shows every message the bot sent (or tried to). Filter by All, Delivered or Not delivered and click Refresh to read it again.
| Status | What it means |
|---|---|
| Delivered | Discord delivered the message. |
| Not delivered | Discord didn’t deliver it. The reason shows on the row. |
| Empty | The message was empty and wasn’t sent. |
| Reason | What to do |
|---|---|
| The player has private messages closed or isn’t in the Discord server. | Ask the player to join the server and allow DMs from it. |
| Discord asked us to wait (too many messages at once). | Nothing: it’s a Discord limit during sales peaks. |
| Discord rejected the bot’s token. | Replace the token in the bot’s module. |
| The Discord bot hasn’t finished setting up yet. | Finish the setup in Discord → Bot. |
A buyer didn’t get the notice. Why? Look for their row in Recently sent. The most common reasons are closed DMs or the player not being in the Discord server. If there’s no row, check that the order has the buyer’s Discord and that the notice was on.
Can I send a notice again? No. Each notice goes out once per order, so the buyer doesn’t get repeats.
Did the VIP notice go out for a gift? No. Gifts to another player’s ID aren’t part of the VIP notices.