When something doesn’t work, FiveDash almost always tells you why: in the dashboard, in the FiveM server console or on the Discord screen. This page gathers the real messages you’ll see and what to do about each one. Look for the sentence you’re seeing.
- Many fixes require the Owner or Admin role (server key, plan, bot).
- For resource problems, have access to the FiveM server console. The
fivedash status command shows almost everything at once.
First, run this in the server console:
It shows the framework, the dashboard (connected, connecting, offline, refused or no key), the server in FiveDash and the syncs.
| Console message | Cause | What to do |
|---|
No dashboard key: this server isn't connected to FiveDash. | Key in config.lua is empty | Generate the key in Server → Game connection → Connect server and paste it into fivedash/config.lua |
The dashboard key doesn't look right (it starts with fdk_). Check Key in config.lua. | The key was pasted wrong | Copy it again, with quotes: Key = "fdk_xxxxxxxx", |
The dashboard refused the connection: key refused by the dashboard. | The key was replaced or the server was disconnected | Generate a new key and replace Key in fivedash/config.lua |
The dashboard refused the connection: this key is already in use by another server that's running right now. | Two servers with the same key | Each server has its own. If you just restarted fivedash, it gets back in by itself in a few seconds. |
The dashboard refused the connection: this resource version is no longer accepted. | The resource is too old | Download the new version from Game connection → Download the latest version |
No connection to the dashboard (…). Retrying automatically. | The server’s internet or the dashboard was briefly unavailable | Wait: the resource retries on its own |
fivedash's config.lua is missing… | The file was deleted | Download the resource again or create the file with the Key line |
| In the dashboard | What to do |
|---|
| Waiting for the server to connect… never finishes | Check that ensure fivedash is in server.cfg, after the framework, and that the resource started (refresh and ensure fivedash in the console) |
| Disconnected on the Game connection card | The server hasn’t synced for more than about 75 seconds. Check the city is running and run fivedash status. |
| No version of the resource has been published yet or Couldn’t download the resource | Try again in a moment. If it keeps happening, contact support. |
| Only the organization’s owners and admins can connect the server. | Ask an owner or admin |
| This server already has a key (…). | The key is only shown when generated. If you didn’t save it, click Generate another key (the old one stops working). |
| Message | What to do |
|---|
None detected in the dashboard / No known framework found… in the console | The connection works, but the whitelist stays on Discord and the store only delivers commands. Start the framework before fivedash in server.cfg and run fivedash detect. |
Framework "…" from config.lua wasn't found on this server | The Framework value in config.lua is wrong. Use "auto" or one of: "creative-enchanted", "qbox", "qbcore", "esx", "ox-core", "vrp". |
… isn't supported by FiveDash yet | The framework isn’t supported: whitelist on Discord only and store by commands only |
No MySQL driver started (oxmysql, mysql-async or ghmattimysql) | Start one of those drivers before fivedash |
| Whitelist via FiveDash: Unavailable or Not supported yet | The detected framework can’t unlock whitelist in game right now. See Frameworks. |
| What shows | Why | What to do |
|---|
| Connect … · One step before setting up the modules | The fivedash resource hasn’t connected even once on this server | Install the resource. See Install the resource. |
| Module with a lock (… · not in your plan) | The module isn’t in the plan | Owner or admin: Add … to the plan |
| Page with a Pro tag | The page belongs to the Pro plan | Owner or admin: Switch to Pro |
| The module doesn’t show at all | You don’t have access to any of its pages on this server | Ask an owner or admin for access |
Check the status in Discord → Bot.
| Status | What it means | What to do |
|---|
| Online | Connected: joins, suggestions, protection and interview rooms arrive instantly | Nothing |
| Starting | Starting on the Gateway. It takes a few minutes and the page updates on its own. | Wait |
| Offline | Commands keep working, but joins, suggestions, protection and interview rooms are paused | Click Check connection. If it stays offline, contact support. |
| Token rejected | Discord rejected the token: commands stop responding | Generate a new token in Bot → Reset Token in the Developer Portal and click Save new token |
| Message when connecting the bot | What to do |
|---|
| Discord rejected this token. Generate a new one in Bot → Reset Token and paste it here. | Generate another token and paste it |
| This doesn’t look like a bot token. | Copy the token from the Bot tab in the Developer Portal |
| This bot is already connected to another FiveDash server. | Use another bot for this server |
| The bot isn’t in that Discord server. / The bot is no longer in … Add it again. | Add the bot to the Discord server again |
| Missing: … (permissions) | Click Update permissions |
| Turn it on in Bot → Privileged Gateway Intents and save the changes. | Turn on Server Members Intent (and Message Content Intent, used by logs and tickets) in the Developer Portal |
| We couldn’t register the commands. | Click Add again |
| Discord asked us to slow down. | Try again in a few seconds |
Details in Bot.
Open the order in Store → Orders.
| Order state | What it means | What to do |
|---|
| Awaiting payment | The player hasn’t paid yet. The order expires on its own if nobody pays. | Nothing, or ask the player to pay |
| Paid, waiting for delivery | The city delivers as soon as the player is online | Ask the player to join the city. Delivery happens a few seconds after they pick their character. |
| Delivery failed | The payment went through, but the city couldn’t deliver | Check the Game ID, fix it if it was wrong and click Resend to the city. If you handed it over yourself, use Mark as delivered. |
| Closed without payment | The payment wasn’t made in time | The player needs to buy again |
Also check:
- The resource is Connected in Server → Game connection.
- In
fivedash/loja.lua, Enabled = true. Off, the store’s site stops selling until you turn it back on.
- If
AllowedCommands has a list, the product’s command must start with one of its entries.
fivedash status shows how many deliveries are waiting for players.
See In-game delivery and Orders.
| Cause | What to do |
|---|
| Sending through the export is off | In fivedash/logs.lua, check Enabled = true |
The log’s key is in Disabled | Remove the key from the Disabled list |
AllowedResources has a list | The resource sending the log must be on the list, or leave the list empty |
| Wrong log key | Use the log’s key from Logs → the log → How to send |
| Plan limit | Logs received per month: 1 million on Plus, 10 million on Pro, 50 million on Ultra |
After changing logs.lua, run restart fivedash. See Create logs.
| What shows | What to do |
|---|
| Waiting for payment | Confirmation shows up on its own, within seconds, once the bank approves. Don’t close the window. |
| Expired | Each QR code is valid for 30 minutes. Click Create another Pix. |
| This charge is no longer open. Create a new one. | Create a new Pix |
| Tell us who’s paying: name and CPF or CNPJ. / Invalid CPF or CNPJ. | Fix the details under Who’s paying |
| Pix payments are unavailable right now. Try again in a moment. / Couldn’t reach Woovi right now. | Try again in a moment |
| Woovi refused the request: … | Check the payer details. If it keeps happening, contact support. |
| The plan is no longer paid up. Pay for the plan before the extra server. | Pay for the plan first |
| Pix coming soon / Pix payments are coming soon. | Pix isn’t available for your organization yet: contact support |
In Settings → Plan → Payments, each Pix shows as Paid, Pending, Expired or Replaced (when you created another one instead).
| Screen | Why | What to do |
|---|
| The organization doesn’t have a plan yet | Nobody picked the plan | Ask the owner or an admin to pick it |
| Your free trial has ended | The 7-day trial ended without payment | Owner or admin: Pay … with Pix |
| The organization’s plan has expired | The paid period ended without payment | Owner or admin: Pay … with Pix or Change plan |
| Organization suspended | The FiveDash team suspended the organization | Contact support |
Nothing is deleted in these cases: Your data, bots and settings are still stored.
| Message | What to do |
|---|
| The … plan includes up to N products per store. Change plans to get more. | Change tier or remove products |
| The … plan includes up to N logs per server. | Change tier or delete logs |
| The plan has 1 server, already in use. Add an extra server (…/month) before adding another. | Add an extra server to the plan |
| Doesn’t fit …: … | Your usage exceeds the chosen tier. Pick another tier or reduce usage. |
| A custom domain is part of the Pro plan. | Switch to Pro or Ultra |
| Message | What to do |
|---|
| The verification code doesn’t arrive | Check spam and use Resend (every 60 seconds) |
| Confirm your e-mail to continue. | Enter the 6-digit code from your e-mail |
| Too many wrong attempts. For your security, wait 15 minutes and try again. | Wait 15 minutes |
| This sign-in attempt has ended. Sign in again. | Click Sign in again |
| Create a password in Security first: it confirms it’s you. | The account signs in with Discord. Create a password in Settings → Security. |
| This account has been suspended. Contact support: … | Contact support at the e-mail in the message |
| Your session expired. Sign in again. | Sign in again |
| Message | What to do |
|---|
| Use a cfx.re/join link or an IP like 0.0.0.0:30120. | Fix the format |
| We couldn’t find a server with this code. | Check the cfx.re/join code |
| The server didn’t respond. Check that it’s online and the port is open. | Start the server and open the port, or leave the address empty |
| This address isn’t public. | Use the public IP |
| This server is already in another FiveDash organization. | Contact support at the e-mail in the message |
| Screen | What to do |
|---|
| This invite is for another account | Sign in with the e-mail that got the invite (Sign in as …) |
| Invite unavailable | Ask for a new invite |
| Transfer unavailable | It was canceled, declined or expired (valid for 7 days). Ask the owner for another. |
See Support to reach the FiveDash team. Include the exact message you see and, for the resource, the output of fivedash status (without the key).