If the docs and the Troubleshooting page didn’t solve it, contact the FiveDash team. This page shows the contact channel, what to send so we can fix it faster and each plan’s support level.
How to reach support#
| Channel | How to use it |
|---|---|
Write to support@fivex.email | |
| Contact support button | Shows on some dashboard screens, like Organization suspended and when payment isn’t available yet. It opens your e-mail app with the support address filled in. |
| Error messages | Some messages already include the support e-mail, like This server is already in another FiveDash organization. If it’s yours, contact … and This account has been suspended. Contact support: … |
What to send along#
Who you are
Your FiveDash account e-mail and the organization’s address (e.g.
cidade-exemplo).Where it happened
The server and the dashboard path (e.g. Discord → Tickets) or the page URL.
What shows
The exact error message, ideally with a screenshot. For the resource, the output of
fivedash statusin the console.What you already tried
The steps you already took, so they aren’t repeated.
Support by plan#
| Tier | Support |
|---|---|
| Plus | Ticket |
| Pro | Priority |
| Ultra | Priority + WhatsApp |
When to contact support#
| Situation | Why |
|---|---|
| Organization suspended | Only the FiveDash team can lift the suspension |
| This server is already in another FiveDash organization | The team confirms the server is yours |
| This account has been suspended | The team explains why |
| Pix coming soon or Dollar payments coming soon | To keep your plan while payment isn’t available |
| More than 20 extra servers | The plan’s limit is 20; the team can allow more |
| The bot stays Offline for a long time | It may be something on FiveDash’s side |
| A paid Pix that didn’t confirm | The team checks the payment |